We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data.
It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals and our wider operations in the European Economic Area (EEA).
This website is operated by Accentus Language Services Ltd. (“ Accentus, we, us, our ”) a company registered in England and Wales. Our company registration number is 12839471 and our registered office is at 20-22 Wenlock Road, N1 7GU, London, England. By visiting https://www.accentuslanguages.co.uk (our website) you are accepting and consenting to the practices described in this policy. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controllers’ possession or likely to come into such possession.
We may collect and process the following information:
We collect and use this personal data for the purposes described in the section “ How and why we use your personal data ” below. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you.
We collect most of this personal data directly from you—in person, by telephone, text or email and/or via our website.
However, we may also collect information:
This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.
We only have access to the information you voluntarily give us or that is publicly available. We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information. If we do not hear otherwise from you, we will assume that the information you provide to us is accurate and up-to-date and we will continue to use the information to send you any communications you have requested.
Under data protection law, we can only use your personal data if we have a proper reason:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Providing services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Preventing and detecting fraud against you or us | For our legitimate interest, i.e. to minimise fraud that could be damaging for you and/or us |
| Conducting checks to identify our customers and verify their identity Other activities necessary to comply with legal and regulatory obligations that apply to our business | To comply with our legal and regulatory obligations |
| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances:—to comply with our legal and regulatory obligations;—in other cases, for our legitimate interests, i.e. to protect our business, interests and rights |
| Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests , i.e. to be as efficient as we can so we can deliver the best service to you at the best price |
| Ensuring the confidentiality of commercially sensitive information | Depending on the circumstances:—for our legitimate interests, i.e. to protect trade secrets and other commercially valuable information;—to comply with our legal and regulatory obligations |
| Statistical analysis to help us manage our business | For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price |
| Preventing unauthorised access and modifications to systems | Depending on the circumstances:—for our legitimate interests, i.e. to prevent and detect criminal activity that could be damaging for you and/or us;—to comply with our legal and regulatory obligations |
| Protecting the security of systems and data used to provide the services | To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e. to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Updating customer records | Depending on the circumstances:—to perform our contract with you or to take steps at your request before entering into a contract;—to comply with our legal and regulatory obligations;—for our legitimate interests, e.g. making sure that we can keep in touch with our customers about existing orders and new products |
| Statutory returns | To comply with our legal and regulatory obligations |
| Ensuring safe working practices, staff administration and assessments | Depending on the circumstances:—to comply with our legal and regulatory obligations;—for our legitimate interests, e.g. to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you |
| Marketing our services to:—existing and former customers;—third parties who have previously expressed an interest in our services;—third parties with whom we have had no previous dealings. | For our legitimate interests, i.e. to promote our business to existing and former customers |
See ‘ Who we share your personal data with ’ for further information on the steps we will take to protect your personal data where we need to share it with others.
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘ How and why we use your personal data ’).
This means we do not usually need your consent to send you marketing information.
If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell it with other organisations for marketing purposes.
We routinely share personal data with:
We or the third parties mentioned above occasionally also share personal data with:
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site;
any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
If you would like more information about who we share our data with and why, please contact us (see ‘ How to contact us’ below).
We will keep your personal data securely for a maximum of 5 years, after which time it will be destroyed securely if it is no longer needed for the lawful purposes for which it was obtained.
If you consent to receiving marketing from us, any information we use for this purpose will be held by us until such time as you notify us that you no longer wish to receive marketing information from us.
The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA.
In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.
As we are based in the UK we will also transfer your personal data from the EEA to the UK.
Under data protection laws, we can only transfer your personal data to a country outside the UK /EEA where:
https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en
Where we transfer your personal data outside the UK, we do so on the basis of an adequacy regulation or where this is not available legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR.
In the event we cannot or choose not to continue to rely on either of those mechanisms at any time, we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
Where we transfer your personal data outside the EEA we do so on the basis of an adequacy decision or where this is not available legally-approved standard data protection clauses issued further to Article 46(2) of the EU GDPR.
In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the EEA unless we can do so on the basis of an alternative mechanism or exception provided by applicable data protection law and reflected in an update to this policy.
If you would like further information about data transferred outside the UK/EEA, please contact us (see ‘How to contact us’ below).
You have the following rights, which you can exercise free of charge:
| Access | The right to be provided with a copy of your personal data |
|---|---|
| Rectification | The right to require us to correct any mistakes in your personal data |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations |
| Restriction of processing | The right to require us to restrict processing of your personal data in certain circumstances, e.g. if you contest the accuracy of the data |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
| To object | The right to object:—at any time to your personal data being processed for direct marketing (including profiling);—in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims |
| Not to be subject to automated individual decision making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
| The right to withdraw consents | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by contacting us (see “How to Contact us”). Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
For more information on each of those rights, including the circumstances in which they apply, please contact us (see ‘ How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights on the link below:
If you would like to exercise any of those rights, please:
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully.
We limit access to your personal data to those who have a genuine business need to access it.
Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘ How to contact us’ ).
We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
The UK’s Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
For a list of EEA data protection supervisory authorities and their contact details see the link below:
This privacy notice was published on 1st December 2022 and last updated on 10th November 2022.
We may change this privacy notice from time to time.
Any substantive changes will be announced on the site and where appropriate notified to you by e-mail.
Your continued use of the website and related services implies your acceptance of any new terms.
Please check back frequently to see any updates or changes to our privacy policy.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
Our website uses cookies to distinguish you from other users of our website.
This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Please visit www.aboutcookies.org or www.allaboutcookies.org for more information.
While we do our best to protect your personal information, Accentus cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
You must protect yourself. You are responsible for maintaining the secrecy of any passwords and account information you reveal on the internet.
Our site may, from time to time, contain links to and from the third-party websites.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.
You can contact us and our Data Protection Officer by post, email or telephone if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
| Our contact details | Our Data Protection Officer’s contact details |
|---|---|
| Gabriela Lemoine The Director Accentus Language Services Ltd. 20-22 Wenlock Road London N1 7GU England Email: info@accentuslanguages.co.uk | Gabriela Lemoine The Director Accentus Language Services Ltd. 20-22 Wenlock Road London N1 7GU England Email: info@accentuslanguages.co.uk |
We have appointed Gabriela Lemoine to be our data protection representative within the EEA. Their contact details are
Gabriela Lemoine
The Director
Accentus Language Services Ltd.
20-22 Wenlock Road
London
N1 7GU
England
Individuals within the EEA can contact us direct (see above).
